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J&R AFTER SALES

J&R Technology Ltd | Updated: Jul 10, 2017

AFTER SALES

J&R WARRANTY REPAIR POLICY AND SERVICE
J&R is only under obligation to offer the following Warranty Repair and Services except those authorized formal documents in written form. Any other warranty repair and services in non-written form is regarded as unauthorized warranty by J&R Technology Limited., to which J&R is under NO obligation.
Remark: Hereinafter J&R refers to J&R Technology Limited.

WARRANTY REPLACEMENT

1. J&R offers free replacements for complete products or parts within 90 days:
A. Scope:
    a. Hardware damage during shipment.
    b. Hardware damage under normal using according to standard operation criterion of J&R.
    c. Other defects authorized by J&R.
B. Requirements:
    a. Model No. P.O. No. PI No. , Shipment date etc.
    b. Provide a detailed description of any defects and cause, including a literal description and picture illustrations.
    c. The Original J&R packaging if possible.
C. J&R may refuse to replace the products for any of the following reasons:
    a. Without intact J&R label, or serial number has been removed or defaced, or SN cannot be clearly identified from purchaser.
    b. Any illegal disassembling, repairing, refitting etc .such as if the products are maintained or modified by any maintainer unauthorized by J&R.
    c. If the products are maintained or modified by any maintainer unauthorized by J&R.
    d. Any defects that resulted from improper storage or unsuitable working environment.
    e. Damage or loss of J&R products because of natural disaster (such as earthquake, fire or flood) or other external causes, social unrest or governmental policies etc.
    f. The product or part that has been modified to alter functionality or capability without the written permission of J&R.
    g. Any lack of components, components damage from purchaser.

J&R's responsibility for product defects is limited to repair or replacements service as determined by J&R in it sole discretion, J&R is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.

2. Replacement Flow:
a. Apply for a valid RMA number from J&R.
b. J&R will checks up whether the product is qualified for a replacement and will responds within one working day via fax or e-mail. (This response is not the final one. If the returned products do not qualify for replacement, J&R has the right not to replace them and the products will be returned to the customer or disposed of under negotiation.)
c. Purchaser should send the defective products, with the original packaging to J&R after obtaining the valid RMA number. Purchaser prepays the freight charge from its local city to ShenZhen, China.
d. Within 1 week after the receipt of the returned products, J&R will send the replacements to the purchaser. J&R will prepay the freight charge from ShenZhen to purchaser's local city.

3. Relative Explanation:
a. J&R will send the returned products without intact label or components back to the address of the purchaser.
b. Purchaser may help J&R to find out and diagnose the problem and learn more about the installation local.
c. J&R recommends that you return products by reputable freight forwarders in order to avoid damage or loss during shipment.
d. J&R is NOT responsible for any damage or loss of products during shipment.
e. During the warranty replacement period, J&R reserves the ownership of the defective components after replacement.

WARRANTY REPAIR

1. J&R offers free repair for the following products within 1 year, but additional warranties are available at additional cost:
A. Scope: Defects in materials, workmanship and functionality.
B. Requirements:
    a. Model No. P.O. No.  PI  No. , Shipment date etc.
    b. Intact J&R label, so the model number and SN can be clearly identified.
    c. Provide a detailed description of any defects and cause, including a literal description and picture illustrations.
    d. Other description need for J&R.
C. J&R may refuse to offer free repair for following situations:
    a. Without intact J&R label, or serial number has been removed or defaced, or SN cannot be clearly identified from purchaser
    b. Any illegal disassembling, repairing, refitting etc .such as if the products are maintained or modified by any maintainer unauthorized by J&R
    c. If the products are maintained or modified by any maintainer unauthorized by J&R.
    d. Any defects that resulted from improper storage or unsuitable working environment.
    e. Damage or loss of J&R products because of natural disaster (such as earthquake, fire or flood) or other external causes, social unrest or governmental policies etc.
    f. The product or part that has been modified to alter functionality or capability without the written permission of J&R;
    g. Any lack of components, components damage from purchaser.

J&R's responsibility for product defects sis limited to repair or replacements service as determined by J&R in it sole discretion, J&R is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.

2. Operation Flow of repair:
a. Apply for a valid RMA number from J&R.
b. J&R will check whether the product qualifies for replacement and will respond within one working day via fax or e-mail. (This response is not the final one. If the returned products do not qualify for replacement, J&R has the right not to replace them and the products will be returned to the customer or disposed of under negotiation.)
c. Purchaser should send the defective products with original packaging to J&R after obtaining the valid RMA number. Purchaser prepays the freight charge from its local city to ShenZhen, China.
d. Within 1 week days of receipt of the returned products, J&R will send the replacement to the purchaser. J&R will prepay the freight charge from ShenZhen to the purchaser's local city.

3. Relative Explanation:
a. If the old warranty repair period of the returned products is more than three months, the repaired product will have the same warranty period as the original product. If it is not more than three months, the repaired product will have a warranty period of three months from the time of repair or replacement.
b. J&R is under NO obligation to provide any temporary replacement during the repair.
c. J&R is NOT responsible for any damage or loss of products during shipment.
d. During the warranty replacement period, J&R reserves the ownership of the defective components after repair.

OUT OF WARRANTY

1. Warranty exclusions include any of the followings, J&R can repair, however additional parts and labor charges will apply:
a. Out-of-warranty or out-of-warranty-scope products abnormally running without any physical damage or products with hardware damage that is out of warranty replacement or the scope of replacement.
b. Following situations of products that are out of warranty replacement but not out of warranty repair:
c. Without intact J&R label, so the model number or SN cannot be clearly identified.
d. Physical damage (including, but not limited to, damage of communication cable of products, damage of other parts).
e. Products are maintained or modified by any maintainer unauthorized by J&R.
f.  Defectiveness resulted from improper storage or unsuitable working environment.
g. Damage or loss of J&R products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.

The exact charges for out-of-warranty repair of a J&R product which will be based on the actual situation of the products, and the shipping charges of come-and-go will be at purchaser’s account.

2. Operation Flow of Repair
a. Return Material Authorization (RMA) number is required prior to the return of an out-of-warranty product to J&R. Failure to obtain an RMA number can result in rejection of the inbound shipment by J&R and return of the product to the customer at the customer's expense.
b. Upon RMA approval, J&R will e-mail customer the RMA number and shipping instructions to return the product to the address noted for repair. Please note: Customer is responsible for freight charges to the repair facility.
c. Purchaser should send the defective products to J&R within 30 days after obtaining the valid RMA number. If products are not received within the stated thirty (30) calendar-day period, the RMA number is invalid and is officially canceled. Customer must obtain a new RMA number for any canceled RMA. The products must be packaged appropriately for safe shipment and sent freight prepaid. Use of original packaging is recommended.
d. Upon completion of repair/replacement, J&R will return the product to Customer. Customer will be responsible for return freight cost and may request either a specific freight method which will be added to their invoice or request billing to their customer account if provided. Risk of loss transfers at point carrier picks up product from J&R for return to customer.

3. RELATIVE EXPLANTION:
a. Maintenance cost is comparable to the actual quotation given by J&R.
b. For unconfirmed products, J&R will ship them back to the purchaser.
c. Repaired components enjoy a warranty repair service of one year.
d. Responsibility for loss/damage does not transfer to J&R until the returned product is received by J&R or a J&R authorized representative.
e. Upon completion of repair/replacement, J&R will return the product to Customer.

4. CONSIDER PURCHASING NEW EQUIPMENT:
Customers are encouraged to consider purchase of new equipment under warranty, versus repair of out-of-warranty product, for both the improved reliability of new product, the possibility of a more cost effective solution, and the warranty coverage provided with the new equipment.

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